Refund policy

Return and Refund Policy

Last Updated: September 3, 2026

This policy applies to purchases made from Toyaniaso at https://toyaniaso.site. Toyaniaso is operated by VANTEROLIXA.

30-Day Return Window

Customers may request a return within 30 calendar days after the confirmed delivery date.

All product categories may be eligible for return, subject to the conditions below.

Return Conditions

To qualify for a return, the product must generally be:

Returned within 30 calendar days after delivery
Unused and in its original condition
Clean and free from pet hair, stains, odors, or customer-caused damage
In its original packaging when reasonably possible
Accompanied by an order number or proof of purchase

Food, treats, edible chews, grooming products, and other consumable or hygiene-sensitive products must be unopened and unused unless they arrived damaged, defective, contaminated, or incorrect.

How to Request a Return

Before mailing a return, contact support@toyaniaso.site.

Please include:

Your full name
Your order number
The product you wish to return
The reason for the return
Photographs when reporting damage, defects, contamination, or an incorrect product

After approving the request, we will provide return instructions.

Returns are accepted by mail only. Products sent without prior authorization may be refused.

Return Address

Approved returns should be mailed according to the instructions provided by our customer service team:

Toyaniaso / VANTEROLIXA
4611 Pleasant Trl
Fresno, TX 77545
United States

Do not mail a return until you have received authorization.

Return Shipping Costs

For buyer-remorse returns, including changing your mind, ordering the wrong product, or no longer wanting an item, the customer is responsible for return shipping costs.

For verified damaged, defective, contaminated, or incorrect products, Toyaniaso will provide a prepaid return label or reimburse reasonable return shipping costs when a return is required.

Restocking Fee

Toyaniaso does not charge a restocking fee for approved returns.

Damaged, Defective, or Incorrect Products

Inspect your order promptly after delivery.

Contact support@toyaniaso.site within 7 calendar days after delivery if a product is damaged, defective, contaminated, or incorrect.

Please provide photographs of the product, packaging, and shipping label. After reviewing the claim, we may provide a replacement, refund, or prepaid return label at no additional cost.

Refund Processing

After receiving and inspecting an approved return, we will notify you of the refund decision.

Approved refunds are issued to the original payment method within 5 business days after inspection.

Your bank, card issuer, or payment provider may require an additional 5–10 business days to post the refund.

Optional expedited-shipping charges are non-refundable unless the return resulted from our error or a damaged, defective, contaminated, or incorrect product.